VP Operations

Vice President, Operations Remote — United States | Full-Time | Canals AI About Canals Canals is a bootstrapped, profitable startup transforming wholesale distribution—a trillion-dollar industry—with AI. Our platform integrates directly with the systems distributors already use, automating tedious workflows and eliminating failure points in the movement of physical goods around the world.

We’re a 55-person, fully remote team (40 in engineering) distributed across North and South America, operating at millions in ARR and scaling rapidly without outside funding. Our customers rely on Canals to power their end-to-end operations—from orders to payments—with speed, accuracy, and intelligence.

The Opportunity As we scale, operational excellence becomes mission-critical. We’re looking for a Vice President of Operations to own execution across the company—driving alignment between product, customer success, and go-to-market teams while building the systems that support sustainable growth.

This is a senior leadership role that blends strategic thinking with hands-on operational rigor. You’ll define how we work, measure performance across functions, and ensure the organization continues to deliver world-class reliability and customer experience as we scale.

What You’ll Do

• Lead and scale operations across customer success, implementation, support, and internal process optimization.
• Design and implement operational systems, KPIs, and reporting that improve visibility, accountability, and performance.
• Partner with product and engineering to align operational capabilities with product development and customer outcomes.
• Work cross-functionally with sales, marketing, and finance to ensure seamless customer onboarding and retention.
• Build and lead a high-performing team, fostering a culture of ownership, clarity, and continuous improvement.
• Drive operational strategy—from resource planning and vendor management to margin optimization and efficiency gains.
• Represent Operations at the executive level, translating strategic objectives into actionable, measurable plans.

What We’re Looking For

• 10 years of experience in operations, business strategy, or general management, ideally in B2B SaaS or supply-chain tech.
• Proven success scaling a high-growth organization or leading cross-functional operations in a startup environment.
• Exceptional analytical and systems-thinking skills; data-driven and process-oriented.
• Strong leadership presence, capable of influencing across teams and driving clarity through complexity.
• Hands-on and adaptable—comfortable switching between strategic planning and tactical execution.
• Prior experience in logistics, payments, or AI-powered platforms is a plus.

Why Join Canals

• Bootstrapped & profitable: stable foundation, long-term orientation, and zero investor pressure.
• Massive market: help modernize one of the largest and most fragmented industries on the planet.
• High-impact role: shape company-wide operations and directly influence growth, margin, and customer success.
• Collaborative, remote-first culture: work anywhere in the U.S. alongside exceptional teammates.
• Meaningful work: build the systems that power global supply chains with AI.