CMDB analyst

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LingaTech
Harrisburg, PENNSYLVANIA, United States
  • Finance
  • FlexTime
  • Applications have closed

Location: Harrisburg, PA

Position Type: Hybrid (mostly remote)

Hybrid Schedule: Onsite as needed

Contract Length: 1 year possible extensions

Position Overview:
This role is responsible for managing and optimizing day-to-day ServiceNow CMDB operations , ensuring configuration and asset data is accurate, compliant, and aligned with ITAM lifecycle and CSDM standards . The position focuses on improving data quality, driving automation, and supporting IT and business teams with actionable insights to enhance decision-making and operational efficiency.

Duties:

  • Manage daily ServiceNow CMDB operations, ensuring configuration data is accurate, complete, and reliable.

  • Maintain alignment between CMDB and IT Asset Management (ITAM) lifecycle requirements.

  • Apply data quality rules, reconciliation logic, and certification processes to improve consistency across data sources.

  • Collaborate with the ServiceNow platform team to enhance discovery tools, integrations, and automation workflows.

  • Create and maintain dashboards, reports, and metrics demonstrating CMDB health, compliance, and alignment with CSDM.

  • Provide CMDB insights to support impact analysis for incidents, changes, and service requests.

  • Partner with IT and business stakeholders to improve CMDB maturity and data-driven decision-making.

Required Skills:

  • 3 years of focused experience with ServiceNow CMDB , ITAM , and ITSM.

  • Strong understanding of IT Asset Management principles, including hardware, software, contracts, and lifecycle management.

  • In-depth knowledge of the ServiceNow CMDB data model, discovery, and integrations.

  • Familiarity with ITIL and ITAM processes.

  • Excellent analytical skills with the ability to identify and resolve data quality issues.

  • Strong communication and collaboration skills across technical and business teams.

  • Proven ability to maintain data integrity and compliance while driving lifecycle optimization.

Preferred Skills:

  • ServiceNow CIS–Discovery or CIS–CMDB certification.

  • Experience with ServiceNow reporting and dashboards.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Teams , and SharePoint.

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