Field Service Tech IV

BAE Systems Logo
BAE Systems
Honolulu, HAWAII, United States
  • Environmental
  • FullTime
  • Shift
  • Applications have closed

RecruiterTiffany PridgeonJob Description We are seeking a highly skilled and experienced Field Service Technician to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our customers’ computer systems, software, and equipment in the field. This is a critical role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment.Salary Max Point103557Clearance Level – Must be able to obtain for positionSecretShift 1st ShiftUnion JobNoneBusiness AreaESS ITRequired Skills and Education

  • Provide technical support for PC hardware and software, mobile devices, multifunction devices, and networks to ensure optimal performance and troubleshoot issues.
  • Offer technical assistance and guidance to users via phone, email, chat, or in-person.
  • Possess in-depth knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting, to provide expert-level support to customers and internal teams.
  • Possess basic knowledge and understanding of Linux OS for setup, configuration, and troubleshooting.
  • Develop and deliver training programs to users on new software and systems, including Office 365 and Windows 11, to ensure effective utilization.
  • Manage and close tickets within approved Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues.
  • Provide exceptional customer service through face-to-face and over-the-phone interactions, and develop strong relationships with customers to drive satisfaction and loyalty.
  • Maintain accurate asset inventory and ensure accurate records to support business operations.
  • Must be able to obtain Secret Clearance
  • Must be able to obtain Security certification

Company 123_BAE Systems Shared Svcs IncPostal Code96813Regular or TemporaryRegularPosting RequirementsInternal/ExternalDepartment IT_FLDSRV_Field ServicesJob FamilyField Service SupportPreferred Skills and Education Advance Troubleshooting skills
Secret Clearance Level
Security CertificationSalary Min Point64723Travel PercentageAbout BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.U.S. Person RequiredYesTypical Education and ExperienceTypically a High School Diploma and 3 years work experience or equivalent experienceJob CategoryEngineering & TechnologyU.S. Citizenship RequiredYes

BAE Systems

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