Senior Care Advocate

Optum Health, part of the Optum family of businesses, is seeking a Senior Care Advocate to join our team in San Diego, CA. As a member of the Optum Behavioral Care team, you’ll be an integral part of our vision to make healthcare better for everyone.Responsible for performing Senior Care Advocate responsibilities and assisting staff by answering operational questions and providing resolution to issues. This position serves as a subject matter expert for the team.The hours for this position is Wednesday – Saturday 7pm – 5:30am PSTYou’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Provide clinical services to ACL consumers to include crisis intervention, clinical screenings, support, information, referrals, processes authorizations for crisis residential, residential treatment facilities and inpatient hospitals.
• Serve as a role model for our Clinical Pillars and Corporate Culture Values.
• Serve as a subject matter expert for the ACL operations.
• Provide oversight of resource needs and assist in adjusting the workload appropriately.
• Demonstrate effective communication skills, has ability to inform supervisor and manager of any management issues.
• Conduct quality assurance activities and provide recommendations for improvement.
• Anticipate customer needs and proactively develop solutions to meet them.
• Train and guide staff on reviews and new changes.
• Solve complex problems and develop innovative solutions.
• Provide explanations and information to others as needed.
• May lead team projects and tasks assigned by a supervisor. For example, Data Collection, Medical Record Review Workflow, Afterhours Queue
• Monitoring and preparation for audits/accreditation.
• Use of technological systems to support management of services.
• Requires access to Electronic Health Record (EHR) which includes Protected Health Information.
• Adhere to pertinent HIPAA rules and regulations.
• Adapt to changes and maintain flexibility as processes and policies are implemented to ensure compliance and quality standards.
• We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:
• Competitive salary & eligibility for quarterly incentive bonuses
• Flexible work models & paid time off when you need it
• Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
• Professional development with tuition reimbursement and dedicated learning time to advance your career

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• California registered psychiatric nurse or California licensed mental health professional (LMFT, LCSW, RN, LPCC, PsyD, PhD)
• 5 years providing direct clinical care in behavioral health, treatment setting with emphasis on crisis intervention

Community mental health and/or Public Sector and Medi-Cal or Medicaid experiencePreferred Qualifications:

• Applied Suicide Intervention Skills Training (ASIST) for suicide prevention
• Inpatient experience
• Managed Care experience
• Knowledge of the system of care in San Diego

Bilingual (Spanish, Vietnamese, Arabic and Tagalog)Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

CPS Solutions