Technical Customer Support Specialist

Contract role – Long term
Supporting Medical Device products
Hybrid – Mon, Tue, Wed – onsite and optional remote on Thur and Fri
Location: Portage, MI
Pay rate: $30/hour

• Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports issues in Salesforce. May be involved in customer training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
• Roles typically require an extensive amount of practical knowledge gained through experience.
• Job requires an understanding and application of procedures and concepts of own discipline.
• The job requires the ability to make judgements based on practice and previous experience.
• May include hands on troubleshooting and training at local depot.