Information Desk Receptionist – MNS60035054

Agency Dept of Natural and Cultural ResourcesDivision Museum of Natural SciencesJob Classification Title Administrative Associate II (S)Position Number 60035054Grade NC02About Us The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!Description of Work The Information Desk Receptionist position is a vital part of the Guest and Volunteer Services section of the NC Museum of Natural Sciences (NCMNS). This position is the public face of our museum and provides the best experience to deepen engagement with the exhibits and programs of the NCMNS in downtown Raleigh. Guest Services associates are prepared at all times to provide positive engagement to all guests, members, volunteers, interns, and staff.This position reports to the Director of Guest & Volunteer Services.Knowledge Skills and Abilities/Management PreferencesTo receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.Management Prefers:

• Demonstrated customer service experience.
• Demonstrated receptionist experience, such as greeting guests, answering phones, filing, etc.
• Beginner level proficiency in Microsoft Word and Excel.

Recruitment Range: $31,200 – $39,114Click to learn about employee perks and benefitsClick to see the Total Compensation CalculatorThis position is located at:11 W. Jones St.Raleigh, NC 27601Key Responsibilities include but are not limited to:

• Responsible for the welcome and reception of museum guests.
• Serves as the public face of the museum.
• Answering the museum’s main phone line and correctly relaying calls or messages.
• Ensuring that the information desks are prepared and ready for the day, including stocking maps, brochures, group orientation materials, first aid supplies, and other necessities.
• Provide exemplary customer service to museum guests.
• Informing guests of membership services and benefits.

Position/Physical Requirements:

• Must be available to work the schedule of Tuesday – Friday 9am – 5:30pm plus rotating weekend days.
• Must be able to stand or sit for extended periods of time with or without reasonable accommodation.

Section/Unit Description:The Guest and Volunteer Services Section functions as the bridge between the Museum and the public, serving a variety of audiences including guests, volunteers, interns, external collaborators, and fellow Museum staff members. Section staff are an accurate source of information about the Museum, its history, exhibits and programs to these audiences, seeking to enhance appreciation and understanding of science, natural history, conservation, and the environment. Guest and Volunteer Services recruits and onboards volunteers and interns for all sections of NCMNS, pairing them with staff supervisors, while maintaining oversight and reporting responsibility. For both visitors and volunteers, Guest and Volunteer Services team members are committed to understanding the community’s needs to better serve diverse audiences of all ages, abilities, identities, cultures, and backgrounds. The services provided by our section are built on a foundation of five key principles: Hospitality, Engagement, Service, Inclusion, and Safety.The Guest Services Unit facilitates consistent, memorable guest experience, and provides superior customer service as well as safety and enjoyment for the North Carolina Museum of Natural Sciences members, guests, and community. The Guest Services Unit is responsible for the greeting and reception of museum guests, assisting them with wayfinding, and connecting them with museum staff and resources. Unit staff partner with Friends of the Museum and staff from all sections of the museum, especially Safety and Security. Guest Services provides assistance for guests to deepen their appreciation and enjoyment of the Museum.Division Description:The State’s museum devoted to science and nature, North Carolina Museum of Natural Sciences in central Raleigh is the largest institution of its kind in the Southeastern United States and, with over a million visitors a year, the state’s most visited museum. Its 300,000 square foot downtown campus is augmented by Prairie Ridge Ecostation and satellite facilities in Whiteville, Greenville, and Contentnea Creek. Together, they provide a variety of curriculum-focused classes onsite, offsite, outdoors, and online for pre-kindergarten through graduate students across the state.As a museum of nature, we integrate the dual concepts of illumination and inspiration with the work we do and the many stories we tell. In a time of unprecedented environmental challenges, nothing could be more critical. This nexus of ideas makes us unique. Across three vibrant floors of laboratories and exhibitions, our Nature Research Center provides an unparalleled opportunity to see science in action by watching museum researchers studying the natural world in real time. In the Nature Exploration Center, exhibits and live animal displays reveal North Carolina’s rich natural habitats, wildlife, and geology from the Appalachian Mountains to the Atlantic Ocean.Our programs and activities impact people in all the state’s one hundred counties. We develop a variety of exhibits to share with institutions across North Carolina and support other museums by administering the North Carolina Science Museums Grant Program. We also engage the state’s students indirectly by providing professional development training for teachers, research opportunities for classrooms, and outdoor learning environments on school campuses.Agency Description:The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Due to the volume of applications received, we are unable to provide information regarding the status of your application while in process. The hiring process may take several weeks.Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.Veteran’s and National Guard PreferenceApplicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.Employment EligibilityIt is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).Sign On Bonus EligibilityTo be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act.CONTACT INFORMATION: N.C. Department of Natural and Cultural ResourcesDivision of Human Resources109 E. Jones St.Raleigh, NC 27601919-814-6670Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school or General Educational Development (GED) diplomaANDone year of administrative experience;ORan equivalent combination of education and experience.EEO StatementThe State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter: Mary McClintockEmail:

State of North Carolina