Workstation Support Analyst

Hansen Talent Group Logo
Hansen Talent Group
Charleston, SC, United States
  • Environmental
  • FullTime
  • Applications have closed

Hansen Talent Group is seeking a Workstation Support Analyst to support a large enterprise in Charleston, SC. This role will focus on configuring, installing, and maintaining desktop software/hardware while providing 2nd-level technical support to internal users.

What You ll Do:

***** Configure, install, and maintain workstation hardware/software in a Windows environment.

  • Provide deskside and remote support for incident tickets, service requests, and user issues.
  • Troubleshoot and resolve technical problems; ensure compliance with security standards.
  • Support Citrix/RDP access, print devices, and asset management.
  • Document configurations, create guidelines, and contribute to process improvements.****

**What You Need:**

*** A+ Certification

  • Experience with Windows, Microsoft M365, IBM BigFix, Trellix, Cisco AnyConnect, ServiceNow.
  • Strong customer service and communication skills.**

****Nice to Have: Asset management systems, NetScout, A/V support, Citrix support.****

Apply for job