Customer Service Representative – State Farm Agent Team Member

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State Farm
Mount Dora, FLORIDA, United States
50000 - 70000 USD / Year
  • Healthcare
  • FullTime
  • Applications have closed

Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Service Representative — Service & In-Book SalesThe Varnadore Agency — State Farm InsuranceDeliver Outstanding Service. Identify Opportunities. Grow Your Career.Are you a customer-focused professional who enjoys solving problems, building relationships, and creating positive experiences—but also gets excited about finding opportunities to grow business? The Varnadore Agency is seeking a Customer Service Representative who can balance excellent service with the ability to pivot into in-book sales that benefit both the client and the agency.This is a fully licensed position (Property & Casualty and Life & Health). If you are not currently licensed, you must be willing to obtain your licenses—with full support and paid training provided.Role Description As a Customer Service Representative, you’ll be the voice of our agency—helping clients with policy updates, resolving inquiries, and ensuring every interaction builds trust. You’ll also have the opportunity to identify in-book sales opportunities that improve customer coverage, strengthen relationships, and support agency growth.Key Responsibilities

  • Deliver Excellent Service — Answer customer inquiries, handle policy changes, and provide prompt, professional assistance.

  • Support Claims — Help clients navigate the claims process and follow up to ensure satisfaction.

  • Identify In-Book Sales Opportunities — Recognize client needs and recommend additional coverage or upgrades to enhance protection.

  • Stay Organized — Maintain accurate records of customer interactions and updates.

  • Collaborate for Success — Work with the team to ensure smooth operations and top-tier client experiences.

Qualifications

  • Excellent communication and interpersonal skills.

  • A service-first attitude with the confidence to engage in sales conversations when appropriate.

  • Strong attention to detail and ability to multitask.

  • Previous customer service experience preferred; sales experience a plus.

  • Licensed in Property & Casualty and Life & Health (or willingness to obtain with agency support).

Why Join The Varnadore Agency?

  • Competitive base pay plus bonus opportunities for in-book sales and performance.

  • Licensing support and paid training provided.

  • Career growth potential within a thriving, supportive agency.

  • A positive, team-oriented culture where service excellence is celebrated.

  • The opportunity to make a real difference for clients while growing your own career.

If you’re a service-oriented professional who enjoys helping others and is ready to grow through in-book sales opportunities, apply today to join The Varnadore Agency.

State Farm

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