Customer Service Associate

Down To Earth Cuisine Llc Logo
Down To Earth Cuisine Llc
Seattle, WASHINGTON, United States
28.00 - 30.00 USD / Hour
  • Environmental
  • FlexTime
  • PartTime
  • Weekends
  • Applications have closed

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Location: Seattle, WA (Remote/Hybrid)
Compensation: $28–$30/hour
Schedule: Part-time, 15–20 hours per week (flexible hours, typically 10am–2pm)About Us At Down to Earth Cuisine, we deliver high-end, nutritious, and restaurant-quality meals directly to our clients’ homes. Our mission is to make healthy eating convenient and sustainable while providing a personalized culinary experience that delights every client.Position Summary We’re looking for a Customer Service Associate who loves connecting with people and creating outstanding client experiences. You’ll guide new clients through our discovery and onboarding process, conduct virtual kitchen consultations, and build long-term relationships through proactive communication and follow-up. This role is ideal for someone with a strong sales or client service background who thrives in a fast-paced environment and enjoys working independently with a purpose.What You’ll Do

  • Manage the client journey from first inquiry through active service, ensuring a smooth and welcoming experience.

  • Conduct discovery calls with potential clients, clearly communicating the value of our personal chef services.

  • Lead virtual kitchen consultations, helping clients feel confident and prepared for their first service.

  • Follow up with clients regularly to gather feedback, identify opportunities for improvement, and ensure long-term satisfaction.

  • Respond to new client inquiries promptly (within 2 hours during scheduled work hours).

  • Track and manage all leads and client communications using Google Workspace tools and CRM systems.

  • Support client retention by identifying at-risk clients and partnering with Operations for follow-up.

  • Request Google Reviews after private dinners and exceptional client feedback, and oversee RafflePress campaigns (once implemented) to enhance engagement.

  • Partner closely with Operations for seamless handoffs between sales and service delivery.

What We’re Looking ForRequired:

  • 5 years of experience in customer service, sales, or client-facing roles

  • Proven success meeting or exceeding sales or conversion goals

  • Excellent written and verbal communication skills

  • Strong organization and time management; able to juggle multiple leads with ease

  • Proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar, Meet) and virtual meeting tools

Preferred:

  • Experience in hospitality, food service, or client care environments

  • Coursework or degree in Sales, Marketing, Communications, or related field

Soft Skills:

  • Empathetic, positive, and client-focused

  • Calm under pressure and responsive in communication

  • Dependable and self-motivated; thrives in a collaborative but independent role

Compensation & Benefits

  • $28–$30/hour

  • Part-time, 15–20 hours/week (flexible hours, typically 10am–2pm)

  • Employees working 20 hours/week are eligible for:

  • Health, Vision, and Dental insurance through Regence Blue Cross

  • Paid Time Off (PTO): accrues at 0.77 hours per 40 hours worked, up to 40 hours/year

  • Paid Sick Leave (PSL): accrues at 1 hour per 40 hours worked, per WA State law

Work Environment

  • Primarily remote, possible occasional in-person events or meetings

  • Requires a quiet, professional workspace with reliable internet

  • Occasional evening or weekend flexibility based on client needs

This is a remote position.

Down To Earth Cuisine Llc

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