IT Desktop Analyst

Title: IT Desktop Analyst

Industry: Beauty

Location: New York, NY

Duration: Through end of year

Responsibilities

• Troubleshoot hardware and software issues courteously and efficiently.
• Handle customer support requests via phone, ServiceNow, email, and in-person.
• Document and track all problem/resolution activity to ensure timely resolution.
• Install basic PC software applications (MS Office, Citrix, etc.).
• Stage and configure new and existing desktops, laptops, and peripherals.

Requirements

• Proven experience in desktop support and troubleshooting in corporate environments.
• Familiarity with ServiceNow or similar ticketing systems.
• Proficiency in Windows and macOS systems.
• Excellent communication, organizational, and customer service skills.
• Experience working in fast-paced, high-volume support environments.

Skills

• IT Support
• Desktop Support
• Troubleshooting
• ServiceNow
• Windows
• macOS
• Customer Service
• Hardware Management
• Software Installation
• Problem Resolution

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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