Administrative Support Associate II – Tax Assessor’s Office
Job Description
This position is an integral part of a professional team that provides administrative support to the Assessors’ Office. An Administrative Support Associate II is required to provide superior quality customer service to taxpayers. The qualified candidate must be capable of responding to questions and requests for information via phone, email, and in person. In addition, the qualified incumbent must be able to learn the Assessors’ Office policies and processes and be able to convey detailed information to customers and team members in an effective manner.
Essential Duties
- Greeting and assisting customers in person, through phone and email
- Managing incoming calls and transfer customer calls to respective sections in a call center setting
- Answering and directing phone calls in call center
- Filing, copying, scanning, and data entry
Other Job Requirements/Information
- This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.
GradeThe grade for this position is B211. Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program.Minimum Qualifications
- High school diploma or G.E.D and
- Two years of administrative support or related office experience or
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here. Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please click here.
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.
World-class community
More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
- Atlanta’s Healthiest Employer by Atlanta Business Chronicle
- Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
- Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
VisionGwinnett is the preferred community where everyone thrives! MissionGwinnett proudly supports our vibrantly connected community by delivering superior services. ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience. Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.