Clerk, Physician Services

Job Category: AdministrativeDegree Level: High School Diploma/GEDJob Description: Georgetown Community HospitalWho We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Georgetown Community Hospital is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women’s services to radiology, we have a wide range of services serve our community.Where We Are:Georgetown is a small town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky’s fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally-owned shops, restaurants, craft breweries and a bourbon distillery.Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities
• Free Parking
• And much more…

Position Summary: The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office ManagerReports to: Office ManagerFLSA Status: Non-ExemptJob Requirements: Required Skills: Excellent oral and written communication skillsExcellent customer service skillsAbility to work in a fast-paced environment, problem-solve, and handle stress in a positive mannerEssential Functions:

• Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notifies office manager of customer complaints in a timely manner
• Gathers appropriate demographic information on each customer and updates the practice management system
• Notifies customers of long waits and offers alternatives
• Ensures effective telephone communication and documents messages
• Coordinates all EMR/medical record activities
• Collects and post payments and ensures safety and security of all monies
• Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Performs insurance eligibility verification and obtains prior authorization as needed
• Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Performs appointment confirmation telephone calls
• Completes required in-services
• Participates in the development and implementation of patient satisfaction improvements
• Makes referrals to other medical care team members when needed

Functional Demands

• Standing, sitting, walking, bending (45-90 degree angles) are required
• May require stair climbing
• Must be able to communicate clearly to customers in person and over the telephone
• Hearing must be adequate to perform duties
• Normal visual acuity necessary to perform duties
• May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment
• Must be able to read and write to fulfill job description
• Must be able to prioritize and cope with stress in a positive manner

Minimum Education: High School Diploma or equivalent, PreferredAssociate’s degree, PreferredEEOC Statement:Georgetown Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.About Us: Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.About the Team: We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

LifePoint Health