Intern – IT Support Technician

Job Description Position Overview: Our goal is to create a program that is an excellent learning experience for anyone interested in accounting, finance, I.T., or general management in the agronomy, general agriculture, precision agriculture and/or sales industry between the months of May through August. The internship will be tailored to the interests of the intern and experience level to maximize the learning experience. It will be an opportunity to make money while having more than just an average summer internship. This program will also allow Keystone Cooperative to evaluate potential employees and develop a talent pool in which to hire from in an increasingly competitive job market. Your experience as an intern will be catered to your interests and strengths. The internships we have to offer will be a hands-on real world working experience. As with all our internships the interns will contribute to the success of each facility in which he/she is assigned.Duties and Responsibilities: Include but are not limited to:Serve as lead for other IT projects outside of helpdeskServe as initial point of contact on customer incident requests submitted online to our ticketing systemInstall, troubleshoot, and repair computer systems, VOIP and additional equipment located on-site and in branch officesAssist our employees via occasional on-site supportAttempt proper resolution of incidents and service requests submitted by employeesUpgrade and support branch and corporate applicationsMaintain knowledge of current and new technologies; research problems and related products required for assistance, when necessaryAdminister and resolve issues related to Windows operating systemsResolve client issues related to user account management in Windows Active Directory and Microsoft 365Identify, investigate, and resolve users’ problems with computer software and hardwareCommunicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practicesRemediate or identify connection issues with branch networks, assist in service restoration during network outagesOther related duties as assignedSkills and Qualifications: Must be self-motivated & punctualExcellent communication, customer service, and interpersonal skillsComfortable working under pressureEnjoy challengesStrong interest to learn more about information technologyBe highly trainableEducation and Experience: Currently enrolled in accredited college or university.

Keystone Cooperative