IT Help Desk Support Specialist – Level 2

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.Responsibilities include:

• Level 2 technical support with Apple Mac’s and Windows based computers and servers

• Install operating systems, migrations, upgrades, etc.

• Install and maintain virtual machines

• Setup new or move existing computer hardware and software

• Troubleshoot user issues as they arise

• Knowledge of cybersecurity and response methods

• Run CAT6 cables where needed, and terminate

• Maintenance and updates on servers and workstations

• Active Directory updates for users

• Basic knowledge of camera systems and access control

• Identifying technical problems and resolving issues quickly.

• Administration of Microsoft Office 365

• Maintain product inventory and order supplies and equipment as needed

• Work with large format printers and print servers

• Basic knowledge of Caldera and Oris print software

• Basic knowledge of VoIP phones

• Basic knowledge of Mobile Device Management (MDM)

• Basic knowledge of PSA’s and RMM’s.

• Basic project management skills

• Work on time-sensitive tasks with hard deadlines.

• Role will have multiple duties or projects at once

• Organization skills are critical

ABC Imaging