IT/Project Support Analyst (Non Infrastructure / Helpdesk)

Title: IT/Project Support Analyst (Non Infrastructure / Helpdesk)
Location: Boston, MA – Hybrid (Local candidates/open to relocation)
Duration: Long-term contract
No. of positions: 5
In this role, you will:

• Support users under the guidance of the Solution Desk Manager
• Handle inquiries via ServiceNow, phone, and email, and manage tickets
• Troubleshoot and resolve issues or escalate as needed
• Collaborate with internal teams and external partners to deliver solutions
• Document and track inquiries and propose improvements

What We re Looking For:

• 3+ years of experience in an IT service/support function
• Strong communication and collaboration skills
• Hands-on experience with tools like Word, Excel, PowerPoint, Visio, and Outlook