Desktop Support Technician
Job ID: VA-777729
Onsite/Local Telecom/AV/Desktop Support Technician with POTS/VoIP/Mobile, helpdesk/Ticketing, desktops/laptops/printers diagnostics/reconciliation/Troubleshooting, and Inventory/Asset Management experience
Location: Richmond, VA (DGS)
Duration: 12 Months
Interview: In Person Only
Onsite is required.
Skills:
Telecommunications skills (POTS lines, VoIP, and cell) Nice to have
A/V Systems Support Nice to have
Helpdesk Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary Required 2 Years
Customer Oriented and Team Player Required 3 Years
Computer diagnostics and remediation Required 3 Years
Strong ability to effectively communicate Required 3 Years
Additional duties as needed. Required
Top Technical Skills:
Helpdesk Support & Ticketing Systems
Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.