DC Crew Operations Lead
We are looking forDC Crew Operations Lead for our client in Santa Clara, CA
Job Title: DC Crew Operations Lead
Job Location: Santa Clara, CA
Job Type: Contract
Job Description:
Pay Range: $47hr – $52hr
Responsibilities:
- Lead and manage a remote contractor crew handling hardware installation, device bring-up, rack stacking, IP configuration, and diagnostics.
- Oversee troubleshooting and triage of system issues, ensuring timely resolution.
- Coordinate with facilities teams for power and liquid cooling support (no direct facilities work).
- Ensure crew readiness for urgent and weekend tasks, including scaling resources as needed.
- Maintain operational continuity through effective crew leadership and knowledge transfer.
- Monitor task progress, quality, and compliance with operational standards. The
- candidate will be highly responsive, organized, and capable of scaling team resources based on operational demand
Required Experience:
- Proven experience in data center operations, prototype hardware. environments, and liquid cooling systems.
- Strong leadership and team coordination skills.
- Ability to manage remote teams and ensure consistent performance.
- Experience in remote diagnostics and issue resolution.
- Flexibility to support weekend and short-notice tasks.
- Familiarity with operational KPIs and reporting.
Performance KPIs:
- KPI : Description
- Response Time :Speed of fulfilling crew requests, including urgent and weekend support.
- Task Completion Rate : % of successful hardware installation, bring-up, and troubleshooting tasks.
- Training Compliance :Completion rate of required onboarding and training.
- Quality of Work :Number of post-installation issues or defects reported.
- Operational Continuity :Consistency in crew lead presence and knowledge transfer.
- Collaboration Effectiveness :Success in coordinating with managers and facilities teams.
- Issue Resolution Time :Time taken to resolve reported problems and implement fixes.