QA Engineer

Title: QA Engineer

Location: Dublin, OH

5 DAYS ONSITE

• Hands-on experience with Speech-to-Text (STT) and generative voice AI technologies such as Google, SoundHound, ElevenLabs, MirrorFly, and ChatGPT etc

• Skilled in creating test cases, logging defects, and maintaining comprehensive test documentation

• Solid understanding of Agile software development and active participation in scrum ceremonies

• Provide QA input during backlog grooming, sprint planning, daily stand-ups, demos, and retrospectives

• Experience with Smoke, Functional, and Regression testing

• Identify and document test scenarios and conditions; execute test cases across integrated systems

• Proficient in using Jira or similar tools for test management and defect tracking

• Strong knowledge of Point-of-Sale systems, preferably NCR Aloha suite (Aloha QS, ATO, KVS, ATG, receipt printers, etc)

• Collaborate with development teams to plan, implement, and monitor end-to-end testing activities

• Conduct failure analysis and provide consistent testing status updates to teams and leadership

• Ensure engineering teams deliver quality products that meet defined business requirements

• An Individual who has excellent written and oral communication skills (Clear verbal skills to run tests against Voice AI systems)

• Effectively prioritize tasks and manage multiple workstreams in a fast-paced environment

• Strong troubleshooting and issue analysis capabilities across platforms and technologies

• Proactively manage timelines, minimize disruptions, and escalate risks when necessary

• Adapt to evolving procedures, environments, and QA tools with flexibility and resilience

• Drive progress by facilitating decisions and removing blockers to maintain momentum

• Work closely with development teams to replicate and resolve issues efficiently

• Operate independently and collaboratively, seeking guidance when needed

• Experience in User Acceptance Testing (UAT) and communicating results to stakeholders for release readiness