Technical Support Analyst
Date Posted: 10/07/2025
Hiring Organization: Rose International
Position Number: 489637
Industry: Government/Staffing
Job Title: Technical Support Analyst
Job Location: Richmond, VA, USA, 23219
Work Model: Onsite
Shift: Regular
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 27.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Helpdesk, Telecommunication, Troubleshooting, VOIP
Experience Desired: Telecommunications skills (POTS lines, VoIP, and cell) (2 yrs); A/V Systems Support (2 yrs)
**C2C is not available* Job Description
**Only qualified Technical Support Analyst located near the Richmond, VA area will be considered due to the role requiring an onsite presence ***
Required Skills:
Helpdesk – Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary (2 Years)
Customer Oriented and Team Player (3 Years)
Computer diagnostics and remediation (3 Years)
Strong ability to effectively communicate (3 Years)
Additional duties as needed
Desired Skills:
Telecommunications skills (POTS lines, VoIP, and cell)
A/V Systems Support
About the Role:
Top Technical Skills
Helpdesk Support & Ticketing Systems
Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.
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**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
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**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations’ website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).