Mainframe Operator (Incident, Triage, Microsoft Teams, What’s Up Gold/ Pingdom/ PRTG/ IBM Mainframe

Job Description Responsibilities:

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language. Perform deliveries as assigned and must be able to lift 50 pounds.

Environment:

• Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. Other tools utilized: What’s Up Gold, Pingdom, PRTG, IBM Mainframe