CPW Administrative Assistant III – (Lake Pueblo State Park).

State of Colorado Logo
State of Colorado
Pueblo, CO, United States
  • Governmental
  • FlexTime
  • FullTime
  • Seasonal
  • Shift
  • Weekends
  • Applications have closed

Department Information This posting is only open to residents of the State of Colorado at the time of submitting your application. Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today — and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today — and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In Addition To Offering Rewarding, Meaningful Work, We Offer

  • Medical and Dental plans
  • Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans
  • Paid life insurance
  • Short- and long-term disability coverage
  • Employee Wellness programs
  • Flexible Spending Accounts
  • Health Savings Accounts
  • 10 paid holidays per year plus generous vacation and sick leave
  • Career advancement opportunities throughout the State system
  • Some positions may qualify for the Public Service Loan Forgiveness Program

COLORADO PARKS AND WILDLIFE Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s natural resources.

This work unit exists to manage Lake Pueblo State Park under the terms of a lease agreement with the U.S. Department of Interior, Bureau of Reclamation (property owner) and within the guidelines of statute, regulation, and Colorado Parks & Wildlife (CPW) regulation, policy, procedure and directive for the use, benefit and enjoyment of over 3 million annual visitors which utilize the area.

Provide a safe and quality recreational experience along with a wide range of appropriate recreational and educational opportunities, while protecting and enhancing the facilities and natural resources of the area by providing visitor services, maintenance functions, natural resource protection and education, administration functions, law enforcement, public safety, inter-agency cooperation, and program development.

Description Of Job This position exists to provide a variety of direct information services to the visitors to the park. Information is delivered in person, on the phone and by email. The position manages a variety of visitor center programs including park pass & registration sales, facility rentals, retail sales and Integrated Parks and Wildlife System. To act as an administrative assistant to the Park Manager(s) with an emphasis on accounting, coordinating paperwork for the temporary hiring program, revenue reporting, and managing special projects. Specific duties include, but are not limited to:

Office Manager This position works directly with visitors to provide customer service, answer questions, and assist with passes, permits, registrations, and license sales while ensuring accurate information and revenue collection. Duties include overseeing visitor center operations such as phones, camping reservations, scheduling, and maintaining calendars, as well as managing IPAWS and POS systems with accountability for revenue. The role is responsible for resolving visitor complaints, maintaining the park’s website, social media, and phone systems, preparing marketing materials, and processing hiring paperwork, payroll, and concession or agency payments.

Additional responsibilities include processing of Event and Activity permits, ensuring compliance with policies and procedures, and offering helpful information about the park and local community to enhance the visitor experience.

Customer Service This position works to provide exceptional customer service as a key program quality and ensures that staff deliver accurate park and division information to visitors, in person, by phone, mail, email, social media, and website. Schedules personnel to meet program goals, providing customer service, and increasing revenue.. Follows DNR Customer Service Directive. Creates a professional image of Colorado Parks and Wildlife, emphasizing the importance of a positive experience for our visitors/customers.

Budget and Accounting Accounts for and reconciles all park budget categories. Oversees PARS and UKG functions for temporary employees. Oversees the IPAWS program for all office and retail revenue. Performs CORE, SARA, and OneCard functions, including allocation of all OneCard transactions for plus or minus 18 employees’ OneCard purchases. Assures permanent employee compliance with fiscal rules. Performs duties related to and associated with park operational annual expenses of $2,000,000. Performs periodic audits and projections for all budget categories.

Retail Program Works with other staff to manage this year-round program, which sells around $67,000.00 in annual sales. Management of the retail area, including determining the necessary purchases of items for resale within budget limitations. Manages the firewood program for the Park. Performs monthly and annual inventory to meet statutory obligations and control of loss. Develops park policy and procedures to manage the program in relation to the other work units (maintenance and visitor services). Prepares monthly, quarterly, and annual reports for the Revenue Lead and CPW Retail Program Supervisor.

Other Duties As Assigned. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications Three years of experience in general Office/Clerical Support, Administrative Assistant Experience, Customer & Public Service, Financial/Procurement Support, Document & Information Management, Coordination/Project Support. Supervisory or Lead Work, Data Entry

Substitutions

  • Appropriate education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Geography, Geology, Outdoor Recreation, Zoology/Animal Sciences, Engineering, P.E / Professional Engineer, Water resources planning or management, Economics, Public Administration, Communications, Law, Social Sciences (e.g., sociology, psychology, human dimensions), Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance, Marketing or related field of study will substitute for the required experience on a year-for-year basis.

Class Code: Administrative Assistant

Preferred Qualifications

  • Current or former Colorado Parks & Wildlife work or volunteer experience is considered.
  • Current or former State experience relevant to this position.
  • Excellent customer service skills, problem-solving abilities, and critical thinking.
  • Demonstrates initiative and self-motivation.
  • Keen attention to detail.
  • Exceptional organizational, written communication, and public speaking skills.
  • Ability to work well independently as well as in/with a team.
  • Prior administrative experience, knowledge in Word, Excel, and Adobe programs, proficiency in the use of Google email, Google Docs, Zoom/Google Meet, CORE

Required Competencies:

  • Organizational and time management skills.
  • Strong level of written and oral communication skills.
  • Strong multi-tasking skills, problem-solving abilities, attention to detail.
  • Proficiency in Microsoft Word, Excel, Google Suite

Conditions Of Employment

  • Colorado residency is required at the time of application.
  • Must possess and maintain a valid state of Colorado driver’s license if operating a State vehicle.
  • Must possess and maintain a valid state of Colorado driver’s license if operating State vehicles
  • Driving and Criminal background checks required
  • Regular work hours may start before 7 AM and extend past 6 PM.
  • Weekends, holidays and shift work required
  • Travel for training and/or other park operational needs as needed
  • Must possess computer skills and be capable of learning new computer programs
  • Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
  • May be required to travel for trainings, meetings and other job specific needs, this could include overnight travel
  • Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who

  • Have an assigned State fleet vehicle
  • Are required to operate a vehicle as part of the position
  • Utilize a State fleet vehicle as a pool vehicle

APPEAL RIGHTS: It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, i f you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information The Assessment Process

  • All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.
  • Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.
  • Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.
  • Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.
  • This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.
  • This recruitment may be used to fill more than one vacancy at this level and reporting location.

Equity, Diversity, and Inclusion The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnr_hr_employeebenefits@state.co.us

ADAAA Accommodations Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnr_hr_employeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

Toll–Free Applicant Support – Technical HelpIf you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

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