Zoho Administrator

Position Summary This role is responsible for the daily administration, optimization, and support of Zoho applications, including CRM, Desk, Projects, and related platforms.

Primary Responsibilities

• Always be compliant with all company and regulatory policies and procedures.
• Administer and support Zoho CRM and related Zoho applications (Desk, Projects, Creator, Flow).
• Manage users, roles, profiles, and permissions to ensure data security and proper access.
• Customize modules, fields, page layouts, workflows, validation rules, dashboards, and reports.
• Support data imports, data integrity efforts, and ongoing data maintenance.
• Troubleshoot user issues and provide timely support and training.
• Collaborate with stakeholders across departments to design and implement solutions that improve efficiency.

Education And Qualifications

• Zoho Administration: 2 years (Required)
• CRM/Helpdesk Support: 2 years (Preferred)
• Automation/Workflow Development: 1 year (Preferred)
• Associate or Bachelor’s degree in Information Technology, Computer Science or related field preferred.