Instructional Designer I
Role : Instructional Designer I
Location : Madison WI
Contract : 8 Months+
Who we’re looking for
Our team supports Zendesk’s global Customer Support organization through new employee onboarding, career progression, and any changes that require learning solutions. Our team is part of Continuous Improvement, which is responsible for consulting, designing, and enabling cross functional eff orts within Zendesk Operational Excellence.
We are seeking a highly-skilled and creative Instructional Designer to join our team. As an Instructional Designer, you will play a critical role in creating engaging and eff ective learning experiences for our customer support teams. You will use your expertise in instructional design methodologies, learning technologies and multimedia design to create innovative solutions that align with our business objectives and promote continuous learning.
The ideal candidate will have a strong background in training design and development, excellent communication skills, and a passion for facilitating learning and knowledge transfer.
What you’ll be doing
Utilize instructional design methodologies to create engaging and interactive learning solutions, including digital learning, virtual instructor-led training (vILT), microlearning, videos, and supporting documentation
Design activities and assessments which promote hands-on and experiential learning
Collaborate with subject matter experts (SMEs) and stakeholders to gather content, review technical information, and translate complex topics into clear and concise materials
Analyze learnings needs by conducting needs assessments and audience analysis to identify learning objectives and appropriate strategies
Author, maintain, and update online courses, utilizing real-time training evaluation data to inform ongoing maintenance and design needs
Collaborate with cross-functional teams, such as product development and marketing, to align training initiatives with company goals and objectives
Design and create engaging, eff ective digital courses through the use of Articulate Storyline/Rise and other e-learning tools; building quizzes and interactivity; testing of courses prior to their release; maintenance and refreshing of content in existing e-learning courses.
Build assessments to track learner progress and to verify job-readiness
Develop network with facilitators and learners. Intake, act upon, and track content feedback from facilitators and learners
Stay abreast of industry trends, innovations and emerging technologies in instructional design and digital learning to continually enhance the eff ectiveness of learning solutions
Proactively revise content as Zendesk products and internal processes evolve
Track and report on work in Asana project pages
Create and execute plans for advancing the organization’s knowledge of learning theories, digital learning and facilitation, as well as learning technologies
What you bring to the role
Basic Qualifications
Bachelor’s or Master’s degree in Instructional Design, Education, or related fi eld.
Proven 1-2 years professional experience as an Instructional Designer.
Excellent written and verbal communication skills, including the ability to eff ectively present to a wide range of audiences.
Profi ciency in using authoring tools, learning management systems (LMS), and multimedia software such as Adobe Creative Suite, Google Suite and Articulate Rise 360.
Profi ciency in utilizing virtual training delivery and facilitation tools
Understanding of adult learning principles and instructional design concepts.
Strong organizational and project management skills, with the ability to manage multiple projects and meet deadlines in a fast-paced environment.
Portfolio or samples of previous instructional design work showcasing a variety of learning solutions and multimedia assets.
A passion for continuous learning and professional growth.