Senior Application Support Engineer

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Javen Technologies, Inc
Cincinnati, OH, United States
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Senior Application Support Engineer

Contract

Location: Cincinnati, OH Need Onsite

Direct Client

++Required Skills in brief explanations:++

  • Deep experience in application support (8+ years).

  • Strong hands-on knowledge of:

  • Java Spring / Ruby on Rails

  • AWS (Aurora, CloudWatch, Lambda, ECS, etc.)

  • Monitoring tools (Splunk, Dynatrace)

  • SQL / PostgreSQL

  • Containerization (Docker, Fargate)

  • Strong troubleshooting, communication, and analytical skills.

  • Understanding of banking systems, security, and compliance.

++JOB DESCRIPTION++

The Senior Application Support Engineer is responsible for ensuring the operational stability and performance of the Newline platform. This role involves overseeing real-time payments (RTP), BIN, and ACH/Wires applications hosted on AWS. Core responsibilities include transaction monitoring, log analysis, enhancing monitoring and alerts, performing technical code-level debugging, resolving customer issues, and responding to KPIs.

The engineer will act as a subject matter expert for operational concerns related to the Newline RTP system, ensuring compliance with regulations, mitigating risks, and maintaining a smooth digital banking experience. This onshore, senior-level position emphasizes hands-on Level 2 support while coordinating and mentoring a small team of support engineers. The role also includes implementing processes for monitoring, automation, and documentation to enhance support consistency and effectiveness.

++DUTIES AND RESPONSIBILITIES:++

  • Lead Level 2 support efforts, ensuring rapid resolution of issues related to Java Spring and Ruby on Rails web services.
  • Perform root cause analysis for recurring incidents and work with engineering teams to implement long-term solutions.
  • Provide expertise in supporting REST APIs, cloud-native applications, and database technologies, including AWS Aurora and PostgreSQL.
  • Set up, maintain, and enhance monitoring, alerting, and eventing solutions using tools such as Splunk, Dynatrace, CloudWatch, and APM tools.
  • Act as the primary point of contact for escalations and coordinate efforts across team members.
  • Ensure service uptime and reliability through proactive monitoring and incident management.
  • Collaborate with DevOps and development teams to improve deployment processes and application resilience.
  • Mentor junior team members, fostering technical and operational excellence.
  • Document support procedures, troubleshooting guides, and resolutions for knowledge-sharing purposes.
  • Participate in 24×7 on-call rotation and incident response efforts.

SUPERVISORY RESPONSIBILITIES: None directly, but this role will provide leadership and coordination for offshore team members.

++MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:++

  • Bachelor s degree in Computer Science/Information Systems or equivalent work experience.
  • 8+ years of experience in application support or a related technical role.
  • Strong understanding of banking operations and compliance regulations
  • Proficiency in troubleshooting Java Spring Web Services, Ruby Rails Web Services, and cloud-native applications.
  • Strong knowledge of REST APIs, containerized services (Docker, ECS/Fargate), and sidecar service paradigms.
  • Expertise with AWS services (Aurora, MQ, Lambda, CloudTrail, CloudWatch).
  • Experience with monitoring tools like Splunk, Dynatrace, and Scout.
  • Strong SQL skills, including database support for PostgresDB.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
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