Senior Technical Support / Desktop engineer

Role: Senior Desktop Technical Support

Position Type: Contract

Minimum of five (8) years of experience aligning IT systems with organizational

business processes. At least three (5) years of that experience must have been in a

lead capacity.

Minimum of seven (7) years of FTE experience in IT support roles, particularly in

tier 2 and tier 3 service desk environments.

Minimum of three (7) years of Full-Time Equivalent (FTE) Experience in

administration of Microsoft 365 Services to include:

User Licensing Management

Microsoft Teams

Intune

Exchange Online

SharePoint

OneDrive

Microsoft Bookings

Microsoft Defender for Endpoint

MDM

Minimum of seven (7) years of FTE experience in Ticketing

Systems to include: Advance experience with ticketing systems such as SolarWinds

Samanage or similar platforms

Minimum of seven (7) years of FTE experience in Patch Management to include:

Advance experience with patch management processes, including the assessment,

scheduling, deployment, and verification of patches across various systems.

Minimum of seven (7) years of FTE experience in Cloud Security to include an

understanding of cloud security principles and practices, including secure

configurations, (IAM), and data protection.

Minimum of seven (7) years of FTE experience in Prisma Suite including familiarity

with Prisma Cloud, Prisma Access and other components of the Prisma suite.

Minimum of seven (7) years of FTE experience in Networking including strong

knowledge of networking concepts.

Minimum of seven (7) years of FTE experience in Security Tools such as Security

Information and Event Management (SIEM) systems, threat detection, and incident

response.

Minimum of seven (7) years of FTE experience in in Scripting and Automation to

include proficiency in scripting languages like Python or Bash

Minimum of seven (7) years of FTE experience in Compliance and Governance

including the understanding of regulatory compliance requirements and best

practices for governance in cloud environments.

Minimum of seven (7) years of FTE experience in Integration Skills to include the

ability to integrate Prisma solutions with other security tools and platforms, and to

manage APIs for automation and data exchange.