Sea Logistics Customer Care Export Specialists
Job Description Sea Logistics Customer Care Export Specialists Location Minneapolis-Saint Paul, MN : Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne Nagel. Our Minneapolis/St Paul Apt branch is looking for a new Sea Logistics Customer Care Export Specialists to join our Sea Logistics team. #LI-Onsite #Sealogistics #Customerservice #minneapolisjobs
Your Role
Reporting to the Sea Logistics Customer Care Supervisor you will support Customers, external and internal, by providing helpful information, solutions, answering questions and responding to the Customer’s requests and concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled. Your Responsibilities
- You will Coordinate with shippers, truckers and steamship lines for the export of shipments; complete process of shipment includes: arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.
- Insure quality of documents incl. match between data entry and documents, proof reading of commercial documents and OB
- You will manage vendors and exceptions including shipment rolling Monitor file for profitability including validation of buying vs selling rates and credit limits, reporting of deviations to P/L (owners) if not resolvable at desk level
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
- Insure approval for credit notes and invoice reversals before issuance
Your Skills and Experiences
- High School Degree / Diploma
- Bachelor’s degree in Supply Chain Management or other discipline
- 2 years of Sea Logistics Experience
- 2 years of Customer Service Experience
- 2 years of Industry Experience
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
About Kuehne Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
***************@Kuehne-Nagel.com