Customer Service Representative

About the Role:

Our Client is expanding its service area after winning the contract from Waste Management, and we’re looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.

Required Skillset:

• Previous experience in customer service, call centers, data entry or administrative support.
• Strong communication skills, both written and verbal.
• Comfortable with high-volume outbound calling.
• Detail-oriented with excellent data entry and organizational skills.
• Ability to follow scripts and procedures consistently.
• Customer-focused mindset with a friendly and professional demeanor.

Preferred Qualifications:

• Familiarity with CRM systems or customer databases.

Key Responsibilities:

• Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
• Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
• Data Verification: Ensure customer records are accurate and up to date in our system.
• Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
• Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.