Implementation Manager

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Swooped
United States, US
  • Hardware
  • FullTime
  • Applications have closed

About Our Client

The client is a leading audio AI company founded in 2023, enabling human-like speech, voice restoration, and intelligent agents. Valued at $6.6B by 2025 with $200M ARR, it offers a Creative and Agents Platform powered by proprietary TTS, STT, and conversational AI models. Its mission is to make information accessible in any voice, language, or sound.

How the Team Works

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: There are no job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: AI is used to move faster with higher-quality results. This is done across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything done should match the quality of the AI models.

  • Global team: Talent is prioritized, not location.

What the Organization Offers

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

  • Growth paths: Joining this organization means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.

  • Learning & development : The organization proactively supports professional development through an annual discretionary stipend.

  • Social travel : An annual discretionary stipend is provided to meet up with colleagues each year, however you choose.

  • Annual company offsite: Each year, the entire team is brought together in a new location – past offsites have included Croatia and Italy.

  • Co-working : If you’re not located near one of the main hubs, a monthly co-working stipend is offered.

About the Role

Our Client is looking for a self-starting, energetic Implementation Manager, based in the USA, who is passionate about voice technology and committed to driving customer success in the first 30 days of becoming a customer. This role will be responsible for ensuring the successful launch of new customers to the technology, including all mid-market accounts on the Agents Platform and all other product implementations across customer segments. This role will play a critical part in helping customers realize value quickly, leading implementation projects with clarity, structure, and empathy. The organization doesn’t just deliver a product—it builds lasting partnerships with its customers, and this role is pivotal to ensuring their long-term success.

In this role, you will:

  • Lead the implementation process for new customers across the Agents Platform and other product lines.
  • Play a key role in developing the organization’s Customer Success playbook for implementation excellence.
  • Partner with internal stakeholders (Sales, Solutions Engineering, and Customer Success) to ensure smooth handoffs and aligned customer journeys.
  • Build and refine scalable implementation processes that ensure customers achieve time-to-value quickly and effectively.
  • Define best practices for customer implementation and adoption across global markets.
  • Monitor customer progress during implementation, proactively identifying and removing roadblocks.
  • Drive alignment across customer stakeholders, ensuring clear expectations and mutual success.

Requirements

Exceptional individuals who excel at working with customers on technical problems and who are excited to work with the organization to scale this function are sought. You’ll thrive here if you:

  • Are passionate about AI, technology and the organization’s products.
  • Have experience with high growth functions, have a growth mentality, and are excited to build.
  • Possess an understanding of software development, software architecture, and common integration patterns.
  • Have a strong technical background in order to help customers architect integration between the organization’s solutions and their existing solutions.
  • Enjoy working directly with customers, managing project timelines, senior stakeholders, and success metrics.
  • Have a talent for identifying patterns that can be standardized and scaled, or experience building workflow automations.
  • Possess strong empathy for customers, sales and product teams.
  • Have excellent communication skills with the ability to adapt messaging to different audiences.

Location

This role is remote-first, so it can be executed from anywhere in the US, with the ability to operate in GMT-4, GMT-5, GMT-6, or GMT-7 timezones required. If preferred, you can work from offices in New York or San Francisco.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

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