Sales Operations Manager (SMB Sales)

About Our Client

Our client is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. The organization is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion.

Our client provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, the company turns prospects into customers. The organization raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About the Role

Our client is seeking a highly motivated and detail-oriented Sales Operations Manager to join its Revenue Operations team. In this pivotal role, the individual will be responsible for supporting the SMB segment by designing, implementing, and managing best-in-class operational processes. The focus will be on driving effectiveness, productivity, and scalable growth strategies across the post-sales organization.

As a key partner to revenue-driving teams, the Sales Operations Manager will take ownership of critical systems and workflows, champion process excellence, and contribute meaningfully to the company’s go-to-market execution. This role is ideal for a proactive, data-driven operations professional with experience in fast-paced, product-led, high-growth environments.

Key Responsibilities

• Work with SMB Sales leaders to drive 2x pipeline growth through process optimization, strategic account planning, whitespacing, and proactive outreach initiatives.
• Design and manage territory carving, account balancing, and rules of engagement to ensure clarity, alignment, and scalability across the sales organization.
• Develop and maintain dashboards and activity hygiene metrics to drive playbook adherence and support team attainment goals.
• Lead forecasting processes and inspection cadences to ensure renewal and expansion revenue predictability within a +/- 5% accuracy range.
• Build and continuously improve scalable, outcome-focused sales processes that prioritize simplicity and cross-functional alignment.

Required Qualifications

• 5+ years working in a Sales Operations or related Revenue Operations role
• Experience working with Salesforce
• Product-led company experience
• Early-stage, high-growth company experience

The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.

Salary Range

$155,000—$185,000 USD

Company Culture

Our client is AI-native, built on a culture of continuous improvement. The team is on the front lines of driving productivity for customers, and this mindset is expected from the team. Individuals energized by finding smarter, faster ways to get things done using AI and automation will thrive.

Why You’ll Love Working Here

The team is driven by a shared mission: to help customers unlock their full revenue potential. This is achieved by taking extreme ownership of work, moving with focus and urgency, and learning voraciously to stay ahead.

The organization invests deeply in employee growth, ensuring individuals have the resources, support, and autonomy to own their role and make a real impact. Collaboration is at the core, meaning there is a team across departments ready to help employees succeed. Bold ideas and courageous action are encouraged, giving individuals the freedom to experiment, take smart risks, and drive big wins.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”