Technical Support Specialist
About The Company Redwood Family Care Network is a pioneering organization dedicated to providing person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our commitment is to create positive, enriching environments where individuals can thrive and achieve their full potential. As an innovative leader in the field, we prioritize compassionate care, advocacy, and support to foster independence and improve quality of life for those we serve. Our team is composed of dedicated professionals who share a common mission to deliver world-class services that make a meaningful difference in our clients’ lives.
About The Role The Technical Support Specialist 1 role at Redwood Family Care Network is an integral part of our IT support team. This position involves providing technical assistance and troubleshooting support to our staff and clients, ensuring that all hardware, software, and network systems operate smoothly and efficiently. The ideal candidate will be customer-focused, proactive, and capable of multitasking in a dynamic environment. You will be responsible for diagnosing and resolving technical issues, supporting remote and on-site users, and maintaining our IT infrastructure to uphold the organization’s high standards of service delivery. Patience, professionalism, and excellent communication skills are essential qualities for success in this role.
Qualifications The ideal candidate should possess a combination of education, certifications, and hands-on experience in information technology. A minimum of an associate’s or bachelor’s degree in IT, computer science, or a related field is preferred, or equivalent work experience. Relevant certifications such as CompTIA A+, Network+, Security+, and Google IT Support Professional Certification are highly desirable. Candidates should demonstrate strong knowledge of operating systems including Windows, macOS, and Linux, along with proficiency in Google Workspace administration and troubleshooting. Familiarity with network equipment, remote monitoring platforms, and cybersecurity best practices will be advantageous. Excellent problem-solving skills, customer service orientation, and the ability to work independently and as part of a team are essential for this role.
Responsibilities The primary responsibilities of the Technical Support Specialist 1 include providing technical support and troubleshooting assistance to end-users, maintaining hardware and software systems, and supporting network infrastructure. Specific duties encompass diagnosing and resolving issues related to operating systems, network configurations, and peripheral devices. You will configure and support Unifi Network equipment, including access points, switches, and controllers, as well as utilize remote desktop tools and diagnostic utilities for effective problem resolution. Additionally, you will assist with mobile device support for iOS and Android platforms and ensure cybersecurity protocols are followed to protect organizational data. Managing support tickets through helpdesk systems, documenting solutions, and escalating complex issues when necessary are also part of your responsibilities. Your role is vital in ensuring minimal downtime, optimal system performance, and high customer satisfaction across the organization.
Benefits Redwood Family Care Network offers comprehensive benefits to support our employees’ well-being and professional growth. Benefits include medical, dental, and vision insurance, along with life, short-term disability, and long-term disability coverage. Employees have access to hospital indemnity, critical illness, and accident insurance plans. We also provide flexible spending accounts such as HSA, Health Care FSA, and Dependent Care FSA to help manage healthcare expenses. Our Employee Assistance Program (EAP) offers confidential support services, while the employee discount program provides savings on various products and services. Paid time off (PTO) encourages work-life balance, and the Dayforce Wallet allows for daily access to earned wages. We support retirement savings through pre-tax 401(k) and after-tax Roth options. Additionally, employees benefit from tuition discounts through Capella University, fostering continuous learning and development.
Equal Opportunity
Redwood Family Care Network is an equal opportunity employer. We are committed to fostering an inclusive workplace that values diversity and provides equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our community effectively and create a positive, respectful environment for all employees.