Family Services Specialist I/II

This position is located in Claremore, Oklahoma.

Annual Salary:

Travel is Occasional. Must possess a valid driver’s license and maintain required car insurance. Minimum Qualifications: Level I:

Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

Education and Experience requirements consist of a bachelor’s degree;
OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
OR two (2) years of experience as a Family Services Specialist

Job Responsibilities

Reviews and analyzes gatekeeping requests using available programs (IMS, OnBase, FACS) to determine individual need and connect the customer to the appropriate program following the designated SOP, protocols, and instructions
Follow First Contact Resolution principals to assist customers with uploading verifications, proxying benefit requests, providing benefits verification and providing resource information as needed.
Evaluates the needs of individuals and families and make referrals to community resources
Assesses the needs of individuals and determines eligibility for specific programs
Interviews clients by phone or in an office setting
Compiles data, complete documentation, and enters data electronically to determine eligibility.
Participates in individual and staff conferences and committee work as assigned.
Must attend all mandatory training associated with the position
Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality

If you have questions, please contact DHS.Careers@okdhs.org

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-JD198

83006467/JR49899

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