Account Manager
About The Role The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.
This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.
Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What You’ll Do
- Manage a book of business of UberEats restaurant partners
- Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Upsell merchants on marketing products (ads, promotions, etc)
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats’ mission, brand, and product
Basic Qualifications
- Minimum 3 years of experience in sales, operations, account management, or similar functions
Preferred Qualifications
- Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience upselling promotional products and ads
- Excellent communication
- Strong critical thinking ability
- Cold-calling and effective outreach strategies
- E-commerce or marketplace experience
- Outstanding work ethic and attention to detail
For San Francisco, CA-based roles: The base salary range for this role is USD$69,500 per year – USD$77,000 per year. You will be eligible to participate in Uber’s bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.