IT Support Specialist – Findlay

Requirements

Must have:

– I possess excellent problem-solving abilities. – I have a foundational technical understanding of various hardware, software, and networking systems provided for support. – I can effectively work both collaboratively within a team and independently. – I showcase strong communication and organizational skills.

Responsibilities:

*Incident Resolution* – I resolve first-level service requests promptly, accurately, and professionally. – I assist in investigating issues and deliver suitable responses and remedies. – I address identified performance concerns. – I adhere to established operational processes and procedures while utilizing available enterprise tools. – I evaluate documentation, prioritize, and resolve support inquiries. – I maintain knowledge of production system resolution protocols by reviewing updated knowledgebase entries to ensure readiness for execution. – I log and track issues using an automated Service Management System. – I interact and collaborate with various corporate departments and store personnel. *System Support* – I monitor system activity and inform the team and manager of any emerging trends, whether positive or negative, related to incoming calls. – I create and monitor vendor service requests. – I develop an understanding of operating environments, policies, and procedures. – I perform routine preventative maintenance regularly. – I provide support in developing and maintaining operational procedures. – I accept, set up, and test new hardware, peripherals, and software. – I abide by procedural and security standards. – I manage asset inventory administration. *Devices Used* – I work with Windows PCs and Laptops. – I handle HP printers. – I support Windows Tablets. – I operate Zebra & Datamax label printers. – I utilize touchscreen monitors. – I work with in-building network hardware & access points (Cisco). – I manage Zebra TC8000’s and WT6000’s. – I operate Bluetooth and tethered hand scanners with RS5000 ring scanners. – I utilize Chromebox thin clients. – I support Android tablets.

Company:

I am seeking an IT Support Technician to join our Fortune 500 client at Brooksource! If you aim to explore your full potential and advance your career in technology, this team can be an excellent match for you. This position will place you in a collaborative environment where you will design, develop, and deliver custom solutions that have a significant impact. Job Type: Contract Pay: $18.00 – $20.00 per hour Benefits: – Dental insurance – Health insurance – Vision insurance Work Location: In person At Brooksource, we are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.