Technical Support Analyst

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Brooksource
Phoenix, United States
49920 - 62400 EUR / Year
  • Research
  • FlexTime
  • Shift
  • Weekdays
  • Applications have closed

Requirements

Must have:

– Bachelor’s Degree in Computer Science, MIS, Business Administration, or similar field with five years of related experience. Alternatively, nine years of related experience may substitute for the Bachelor’s degree. – Advanced knowledge or skills in computer/software installation, maintenance, and troubleshooting. – Proficiency in Microsoft O365 applications, Teams/SharePoint, ServiceNow, basic server support, networking components, telephony systems, and disaster recovery procedures. – Experience in scripting, program design, packaging, imaging, or similar tasks. – Moderate knowledge of the waste industry.

Responsibilities:

  • Provide technical support for customers and other analysts, creating documentation for self-help support. – Develop and deliver highly complex solutions and processes, implementing projects at an advanced technical level. – Analyze and evaluate information systems operations, offering expert technical direction and recommendations for improvement. – Act as a liaison with clients, vendors, and other technical digital groups, building and managing ongoing relationships with stakeholders. – Coordinate solutions as needed and report on process and system performance. – Assist with the restoration of digital services in locations impacted by catastrophic events. – Conduct training for end-users, outside vendors, and less experienced staff. – Facilitate software update distributions and provide after-hours call support when necessary.

Company:

The Technical Support Analyst III position at Eight Eleven Group’s Fortune 200 Environmental Services Client is a 6-month contract role. It involves providing advanced technical support to clients and internal digital personnel, handling non-standard issues, participating in project facilitation, analyzing new technology deployments, and offering technical direction to enhance efficiencies. The position entails administering and analyzing digital systems and processes, contributing to troubleshooting, proactive maintenance efforts, and may involve coaching and mentoring less-experienced personnel, as well as acting as a team leader on certain projects. The compensation package includes an hourly pay ranging from $24.00 to $30.00, with benefits such as dental insurance, health insurance, and vision insurance. The work schedule is an 8-hour shift from Monday to Friday, and the job location is in person. *About Eight Eleven Group:* Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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