IT Support Technician – Harrisburg

Requirements

Must have:

– I am looking for candidates with strong communication skills, both verbal and written. – Ability to work onsite for five days each week is essential. – Experience using ServiceNow or similar ticketing systems is preferred. – I seek individuals with excellent problem-solving abilities and keen attention to detail. – The ability to thrive in a fast-paced environment while managing multiple tasks simultaneously is important. – A customer-oriented approach with a commitment to providing high-quality support is necessary.

Responsibilities:

• In this position, I expect you to manage and resolve incoming phone tickets as the first point of contact for our customers. – You will be using ServiceNow to access and update knowledge-based articles. – Your goal will be to provide precise and timely solutions to customer inquiries and issues. – For complex problems, you will need to escalate them to higher-tier support when required. – It is also important to maintain thorough and accurate records of all customer interactions and solutions. – Collaborating with team members to ensure a seamless support experience will be part of your daily responsibilities.

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Company:

We are a company located in Harrisburg, PA, seeking a dedicated and customer-focused Tier 1 Support Operator to join our team on a contract or contract-to-hire basis. This is a full-time, onsite position, requiring an eight-hour shift from Monday to Friday, with a pay rate of up to $15.00 per hour. We encourage people with a criminal record to apply.