IT Support Technician

About this Position:

Job Title: Education Requirements:

• Bachelor’s Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or four (4) years of equivalent work experience.

Required Qualifications:

• One (1) or more years of experience installing computer hardware and software, including personal computers, printers, and peripherals in both a network and standalone environment.

• One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment.

• One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows Office Suiter’s (OS), Office, Outlook, and Internet Explorer.

• Knowledge of Transmission Control Protocol (TCP)/Internet Protocol Address (IP) protocols.

• Experience installing, diagnosing, and repairing hardware, including scanners, hard drives, Random Access Memory (RAM), processors, DC Read Writable (CDRWs), DVD Rewritable (DVDRW), multimedia kits, and other peripherals.

Preferred Qualifications:

• Experience supporting computers in a criminal justice environment.

• Experience working in a call center environment.

• Experience in Active Directory user administration.