Scientific Support Engineer

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Elegant Enterprise Wide Solutions
National Institute Health, MD, United States
  • Environmental
  • FullTime
  • Applications have closed

About this Position:

Job Title: Scientific Support Engineer

Responsibilities:

  • Specialized technician familiar with scientific research methods and tools, capable of supporting the specialized needs of lab research staff.

  • Subject Matter Expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain environment as well as ITB’s Windows, Linux, and Mac system management tools.

  • Familiarity with conference room AV equipment and infrastructure.

  • Familiarity with virtualization platforms.

  • Familiarity with networking hardware and software such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network).

  • Familiarity with VoIP, fax, Muti-function copiers, large format printers, and other common IT peripherals.

Qualifications:

  • 4+ years of relevant, applicable professional experience.

  • Subject Matter Expert in Mac, Windows and Linux operating systems.

  • Experience with managing customer expectations and delivering the highest quality customer service.

  • Experience in scientific computing end-user environment.

  • ServiceNow expertise for queue management and ticket fulfillment.

  • Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment.

  • BS/MS/PhD degree from an accredited college with an Engineering or Applied Science major or equivalent.

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