Vice President of Customer Success

DSD Recruitment Logo
DSD Recruitment
United States, US (Remote)
  • Resource
  • FullTime
  • Applications have closed

About the Company

We are conducting a confidential search on behalf of a rapidly growing SaaS organization that provides mission-critical solutions to enterprise clients across North America. The company is backed by leading investors and is scaling quickly to meet customer demand. With a fully distributed workforce, they pride themselves on innovation, client partnership, and a strong culture of accountability.

The Role:

The Vice President of Customer Success will lead a remote, national team responsible for onboarding, adoption, retention, and expansion across the company’s enterprise customer base. This is a highly visible role reporting directly to the executive leadership team.

Key Responsibilities:

  • Build and scale a customer success organization that drives world-class client outcomes.
  • Own retention, adoption, and net revenue expansion targets across the enterprise client portfolio.
  • Partner with Product and Sales leadership to ensure customer feedback informs roadmap and GTM strategy.
  • Implement data-driven processes and tools to manage customer health at scale.
  • Represent Customer Success at the executive and board level, providing insights on client health, risks, and opportunities.

Ideal Candidate:

  • 10+ years of progressive leadership experience in SaaS or enterprise software.
  • Proven success leading distributed customer success, account management, or client services teams.
  • Strong track record of driving retention, net revenue retention (NRR), and expansion.
  • Excellent executive presence with the ability to influence cross-functional stakeholders.
  • Data-driven mindset with experience implementing CS platforms and metrics at scale.

Why This Role:

This is a unique opportunity to join a high-growth SaaS company at a pivotal stage, shape the customer success strategy, and make a direct impact on client outcomes and revenue growth, all in a 100% remote leadership role.

Location: 100% Remote, U.S. Based

Industry: SaaS / Enterprise Software

Compensation: $185,000 — $225,000 base + bonus/equity

Apply for job