Technical Enablement Associate

About The Role The Global Delivery Training and Enablement team is responsible for enabling the Uber Delivery business in building a world-class B2B Commercial organization. Our team designs and delivers training programs that drive sales productivity and allow our customer-facing teams to grow in their roles.

In this role, you will focus on building and executing technical enablement programs – including onboarding, ongoing education, and tool training – with a strong emphasis on clarity, instructional design, and independent execution.

What You Will Do Training & Enablement

• Design and deliver training programs (onboarding, ongoing education, certification paths) for commercial teams.
• Build clear, engaging training materials (presentations, playbooks, videos, e-learning modules) to support adoption of new product features and internal systems.
• Lead live training sessions (virtual and in-person) and develop scalable self-serve learning solutions.
• Deliver tool-focused training on platforms including Salesforce, Dialpad, Groove, ACI, and AI-driven tools.

Cross-Functional Partnership

• Collaborate with Product, Operations, and Engineering teams to understand changes and translate them into clear, impactful training for commercial teams.
• Partner with Sales and Account Management leaders to address knowledge gaps quickly and effectively.

Program Management & Measurement

• Develop metrics and feedback loops to measure training effectiveness and adoption.
• Continuously iterate on training programs based on learner feedback and business needs.

Basic Qualifications

• 3 years of experience in technical enablement, sales enablement, training, or instructional design roles in a global organization.
• Strong expertise in Salesforce.com training and enablement.
• Proficiency with e-learning and instructional design tools (Articulate Rise, Storyline, WalkMe, Iorad, Camtasia, Synthesia, or similar).
• Experience building and scaling training programs for diverse, global teams.
• Exceptional communication and facilitation skills; able to simplify complex technical concepts into clear, actionable insights.
• Ability to independently manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in tech, SaaS, or marketplace businesses.
• Knowledge of adult learning principles and instructional design methodologies.
• Familiarity with Learning Management Systems (LMS) and e-learning authoring tools.
• Comfort presenting to large audiences and working across cultures and time zones.
• Sales experience a plus.

For Chicago, IL-based roles: The base salary range for this role is USD$100,000 per year – USD$111,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$100,000 per year – USD$111,000 per year. For New York, NY-based roles: The base salary range for this role is USD$111,000 per year – USD$123,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$111,000 per year – USD$123,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$100,000 per year – USD$111,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$111,000 per year – USD$123,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$111,000 per year – USD$123,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.