Technical Support Technician
Company Overview
Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.
n
Responsibilities:
- Provide technical support for internal software systems and patient-facing technology
- Troubleshoot and diagnose issues, resolving simple problems independently
- Communicate directly with patients to help resolve technical difficulties, ensuring a positive and supportive customer service experience
- Coordinate with developers to implement fixes for complex issues
- Assist in maintaining system performance and reliability
- Document common technical issues and solutions to improve response efficiency
Qualifications:
- Bachelor’s degree in a technical or STEM field.
- Some job experience in supporting technical environments.
- Strong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
- Customer service experience or a demonstrated ability to work directly with end users is a plus.
- Familiarity with light scripting, PowerBI, or AWS is a plus.
n
Why Join Us?
Be part of a dynamic team driving innovation in health and wellness technology while directly supporting patients and providers in their care journey.