Print Service Support Technician – Hybrid Richmond, VA
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technicianto join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Requirements
| Skill | Required / Desired | Amount | of Experience |
|---|
|—————|———-|—|——-|
| Microsoft 365 | Required | 5 | Years |
|——————————————————————-|———-|—|——-|
| Strong communication and interpersonal skills and detail oriented | Required | 5 | Years |
|———————————————-|———-|—|——-|
| Strong analytical and troubleshooting skills | Required | 5 | Years |
|————————————————————————————–|———-|—|——-|
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years |
|————————————————————————————————————————|———-|—|——-|
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | Years |
|—————————————————————————–|———-|—|——-|
| Commitment to delivering high quality end user support and customer service | Required | 5 | Years |
|——————————————————|———-|—|——-|
| Experience in a help desk or technical support role. | Required | 5 | Years |
|————————-|———-|—|——-|
| Knowledge of IT systems | Required | 5 | Years |
|—————————————–|———|—|——-|
| Knowledge of print services environment | Desired | 2 | Years |