Print Service/Help Desk Technician

Job ID: VA-777507

Remote/Local Print Service/Help Desk Technician (12+) with MS 365, ServiceNow ticketing, Jira experience

Location: Richmond, VA (TAX)

Duration: 6 months

Position: 1(2)

Skills:

Microsoft 365 Required 5 Years

Strong communication and interpersonal skills and detail oriented Required 5 Years

Strong analytical and troubleshooting skills Required 5 Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years

Commitment to delivering high quality end user support and customer service Required 5 Years

Experience in a help desk or technical support role. Required 5 Years

Knowledge of IT systems Required 5 Years

Knowledge of print services environment Desired 2 Years

Job Description:

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detail oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is nice to have. Ideal candidates will have help desk ticket handling experience as well as Print environment Knowledge.