End User Support Analyst – II

Judge Group, Inc. Logo
Judge Group, Inc.
Irving, TX, United States
  • Hardware
  • Seasonal
  • Weekends
  • Applications have closed

Location: Irving, TX

Salary: $30.00 USD Hourly – $35.00 USD Hourly

Description:

Position: End User Support

Location: Irving, TX

Responsibilities:

  • Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
  • They will also be responsible for responding to, documenting and resolving service ticketsin a timely manner according to provided SLA’s.
  • Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
  • Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
  • Provide exceptional customer service in person, via phone and email as necessary.
  • Resolve help desk issues including troubleshooting hardware and software issues.

MUST HAVE SKILLS (Most Important):

  • 3-5 years’ experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
  • 3-5 years’ experience with Google Sheets
  • Efficient time management skills to prioritize and track multiple tasks
  • Willingness to work evenings, weekends, and holidays

DESIRED SKILLS:

  • Experience working in At Your Service

EDUCATION/CERTIFICATIONS:

  • Associates degree in the IT field or equivalent work experience required
  • Technical certifications such as Comptia A , Comptia Net desired

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!

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