The Operations Manager oversees field operations with a strategic mindset, taking responsibility for safety, quality, and financial performance. This role involves managing risk, sales, service quality, personnel, and business development while overseeing functions like accounting, purchasing, manufacturing, health & safety, and human resources.

Safety & Compliance

• Lead regular safety meetings with employees
• Oversee safety protocols, investigate incidents, and implement corrective actions
• Lead RADAR card input, review, trend identification and action plans
• Ensure compliance with company policies, regulations, and industry standards
• Prioritize Quality, Health & Safety, Security, and Environmental protection

Operations Management

• Execute operational activities by managing resources, crew utilization, and inventory through an integrated service project approach to deliver quality service meeting customer’s requirements
• Lead continuous improvement initiatives
• Conduct regular customer service quality reviews
• Maintain strong customer relationships and provide technical support
• Partner with sales to identify new business opportunities
• Oversee equipment maintenance and job documentation
• Maintain WPTS project job documentation and incident reporting
• Conduct field visits to verify regulatory and procedural compliance during ongoing operations

Financial Management

• Assume full P&L responsibility for the product line
• Maximize financial results through effective forecasting and cost management
• Manage fixed assets, inventory, capital expenditures, payables, and receivables
• Execute contracts to maximize opportunities and minimize revenue leakage

People Management

• Lead field personnel by communicating work scope and delegating responsibilities
• Drive performance management through objective setting and regular appraisals
• Collaborate with HR on recruitment and retention strategies
• Support talent development and succession planning
• Coordinate with HR to fulfill staffing requirements and address personnel issues
• Personnel training verification
• Workforce utilization management and time approval

Communication

• Maintain regular dialogue with all stakeholders
• Facilitate collaboration between Sales, Service Quality, and Operations
• Clearly communicate expectations and responsibilities to team members

Education & Experience

• Bachelor’s degree in Engineering or Scientific discipline (or equivalent experience)
• Minimum 7+ years of relevant operations experience
• 2+ years P&L management experience

Skills & Knowledge

• Understanding of finance, accounting, and cost control principles
• Comprehensive knowledge of product line and technical job planning
• Strong understanding of customer requirements and market conditions
• Ability to work under pressure and balance client/business expectations
• Problem-solving and strategic thinking capabilities
• Leadership and team development skills
• Experience with relevant business systems (JDE, Hyperion, TapRoot, etc.)
• Fluent in English

Travel Requirements
This position may require up to 10% domestic and potentially international travel

LI-KP1