Senior NOC Technician

VDart, Inc. Logo
VDart, Inc.
Frisco, TX, United States
  • Telecom
  • Applications have closed

Job Title: Senior NOC Technician

Location:Frisco, TX

Duration: / Term:6+ months

Job Description:

Experience Desired: 5+ Years.

Key required skills

  • Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
  • Provide leadership in managing network outages from localized incidents to network-wide events.
  • Lead and mentor NOC personnel, offering technical guidance and skill development.
  • Develop and maintain training programs and operational documentation.
  • Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
  • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
  • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
  • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
  • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
  • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
  • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
  • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
  • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

  • 4 7 years of technical experience in telecom or network operations.
  • Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
  • Experience working with Automation tools
  • Strong expertise in core networking protocols and diagnostic tools.
  • Effective leadership, communication, and documentation skills.
  • Proficient in using standard tools such as Microsoft Office and relevant network databases.

Key Skills:

Network Operations, Troubleshooting, L1 Support

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