Business Operations Manager, NA Agency

Responsibilities

About the team: The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client engagement and management team. Responsibilities

• Oversee the administrative and operational needs of the department
• Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
• Provide assistance to executives for organizing and executing key meetings and client engagements
• Plan and execute all-hands and weekly team meetings including agenda planning, logistics, presentation content support
• Provide logistics and procurement support for team functions, collaborative events across the sales organization
• Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
• Own and continuously improve the program execution framework, collaboration workflows, and tools.

Constantly find ways to optimize the way we run programs in a data-driven manner.

Qualifications

Minimum Qualifications:

• 4+ years of program management experience in technical sales within a fast-paced, global team environment
• Strong project management expertise with a proven track record of delivering projects in digital media and adtech product environments
• Ability to define and measure success metrics, analyze results, communicate insights effectively, and iterate to optimize outcomes.
• Ability to organize and present multiple sources of information in a structured and clear format.

Detail oriented that can coordinate across multiple teams/countries.

• Ability to adapt to shifting priorities and pivot plans to meet new requirements in a swift and agile manner
• Excellent written and communication with the ability to lead conversation and facilitate conversations and discussions.
• Strong interpersonal skills, with a proven ability to build relationships and manage projects across teams.

Preferred Qualifications:

• Familiarity with TikTok’s ad products, ad server platform, and ecosystem.
• Experience driving complex initiatives with a focus on product adoption and revenue enablement.
• Proven ability to map stakeholders and shape joint initiatives.