Technical Account Manager
Technical Account Manager — Identity | Remote (North America)
Our client, an emerging leader in the identity and access management space, is looking for a Technical Account Manager (TAM) to join their growing team. This is a remote position open to candidates based in North America.
As a Technical Account Manager, you’ll play a critical role in managing key customer relationships, ensuring successful onboarding, adoption, and long-term value. You’ll act as the technical point of contact for strategic accounts and serve as a bridge between product, engineering, and go-to-market teams.
The ideal candidate will bring a strong background in identity or cybersecurity , a track record of success in startup environments , and deep experience working closely with GTM functions such as sales and customer success.
Key Responsibilities:
- Own technical relationships with enterprise customers and ensure successful product adoption
- Guide customers through implementation, onboarding, and ongoing optimization
- Collaborate with product and engineering teams to address customer feedback and technical needs
- Deliver technical guidance and best practices to maximize customer value
- Partner with sales and account teams to support renewals and expansions
Requirements:
- 5+ years of experience in customer-facing technical roles such as TAM, solutions engineer, or sales engineer
- Strong knowledge of identity, access management, or related security technologies
- Proven success in startup or fast-paced SaaS environments
- Demonstrated ability to work cross-functionally with GTM and technical teams
- Excellent communication and problem-solving skills
This is a high-impact role offering visibility, ownership, and the chance to help shape how customers engage with a cutting-edge identity platform. If you’re passionate about solving complex technical problems and building lasting customer relationships, we’d love to hear from you.