Customer Success Manager

Technical Customer Success Manager — Identity & Access Management | GTM Startup Experience

Location: US

Type: Full-Time | Industry: Cybersecurity / Identity

Our client, a fast-growing cybersecurity startup, is seeking a Customer Success Manager with strong experience in the Identity space and a background in go-to-market startups in the U.S. This role is key to ensuring a smooth onboarding and long-term satisfaction for new customers ranging from SMBs to large enterprises.

Key Responsibilities:

• Own and drive customer relationships from onboarding through renewal
• Ensure early value realization and satisfaction with identity solutions
• Act as a trusted advisor and customer advocate internally
• Collaborate with sales, product, and support teams to drive retention and expansion
• Technical ability would be beneficial here

Requirements:

• 3 years of CSM or account management experience in cybersecurity, with a focus on Identity & Access Management
• Experience working with customers across SMB to large enterprise
• Proven track record in fast-paced GTM startup environments in the U.S.
• Exceptional communication, problem-solving, and relationship-building skills

If you’re customer-obsessed, thrive in startup culture, and bring deep identity domain knowledge, we’d love to hear from you. Someone will contact you if you are successful during the screening process.