Business Data Analyst II

Details: Job Description

• Serve as a strategic analytics consultant to both internal and external stakeholders, translating business challenges into data-driven opportunities.
• Act as an analytics consultant to domain-specific client stakeholders (e.g., retail, digital workplace, application support), translating their goals into actionable solutions.
• Facilitate the development and refinement of the analytics strategy to support client programs, internal service delivery, and innovation initiatives.
• Design and present analytics briefings for Monthly and Quarterly Business Reviews, connecting insights to business strategy and operational performance.
• Define and monitor key performance indicators (SLAs, SLOs, XLAs), ensuring data is consistently used to evaluate and evolve service performance.
• Guide the prioritization and implementation of analytics solutions that address systemic issues, optimize processes, or support transformation efforts.
• Advise on measurement strategy for new initiatives or pilots, establishing baseline metrics and evaluating success through experience-focused KPIs.
• Facilitate regular data-driven discussions with client-facing service managers to ensure alignment between analytics outputs and stakeholder priorities.
• Provide root cause analysis support and proactively identify areas where analytics can inform experience improvement or service design decisions.

Job Requirements

Details:

• Experience mining data from various sources.
• Skills using a variety of statistical and reporting tools, including Minitab, Excel, Hadoop, R, and Business
• Objects.
• Good English communication skills – ability to communicate thoroughly through verbal and written mediums.
• Knowledge of ticketing tools such as CA Unicenter, ServiceNow, Remedy, Siebel, CRM etc.
• Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management).
• Ability to observe, asks questions, listen actively, and give and accept feedback effectively.
• A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment.
• Familiarity of computers and infrastructure level technical terms.
• Ability to work autonomously.
• Flexibility in assigned working hours.
• Time management and follow-up skills with ability to plan, organize, and prioritize a large workload, and handle
• several tasks simultaneously.
• An understanding and observance of strict confidentiality policies and standards.
• Attendance and schedule adherence are requirements of this position.
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
• May develop advanced skills using tools and equipment appropriate for the position or specialization.
• Using established procedures and working under immediate supervision, performs assigned tasks.
• Work is routine and instructions are usually detailed.
• Resolves routine questions and problems, and refers more complex issues to higher levels.

Listed salary ranges may vary based on experience, qualifications, and local market.