Business Data Analyst, Video Safety Operations – Trust & Safety – San Jose

Responsibilities
About the Team The Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence. We: – Architect and Maintain core metrics, scorecards, and interactive dashboards – Drive Performance through granular targets, root-cause analysis, and automated reporting – Empower Decisions with ad hoc insights, strategic guidance, and actionable business intelligence Responsibilities: 1. Design, update, and implement moderation performance data metrics & attribution frameworks. 2. Set granular targets and design performance scorecards, monitor target completion rates, navigate root causes and coordinate XFN solutions for performance driving. 3. Develop and maintain strategic data dashboards and automation solutions. 4. Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making. Qualifications
Minimum Qualifications: 1. Bachelor’s degree or above, in math/statistics/computer science/information systems related majors. 2. 3-5 years of data analysis, business insights enablement or business intelligence experience. 3. Profound knowledge of content moderation operations and strategies, such as quality measurement, capacity planning, target setting and performance scorecard planning, etc. 4. Professionalism in metric systems setup, attribution analysis and target setting methodologies. 5. Proficiency in Data Visualization (Tableau/Power BI), SQL & Excel, Statistics, (Python as a plus). 6. Proficiency in both English and Mandarin, to support global and regional communication managing stakeholders with Chinese as the working language. Preferred Qualifications: 1. Experience using Datapower & Aeolus and other TnS platforms as a plus.